Our lifetime aftercare program is designed to preserve the beauty of your jewelry, ensuring it remains as stunning as the day you first received it. Your aforementioned item(s) are eligible for the below coverage:
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Free Insurance Appraisal: You will receive one complimentary insurance appraisal, which is required to obtain external insurance coverage on your item. The appraisal will be sent as a PDF document via email. Please allow up to 5 business days after receiving your item for your appraisal to be sent.
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Free Resizing: We offer one free resizing per calendar year, within the ring's tolerance, up to two full ring sizes. Eternity rings, custom designs, and rings with contemporary metals (such as tantalum, cobalt, titanium, and tungsten) cannot be resized. Please note that to maintain integrity, a ring cannot be resized more than twice.Â
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Free Stone & Prong Tightening: Ensure the security of your center stone and accent stones (if applicable) with a complimentary prong tightening twice per calendar year.Â
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Free Professional Cleaning: Keep your jewelry looking its best with professional deep cleaning and polishing twice per calendar year.
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Free Replacement for Lost Accent Stones: We cover the replacement for lost accent stones, up to 0.15 carat total weight.
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Free Rhodium Plating: For any white gold items, rhodium plating is used to add a layer of durability and scratch resistance. Enjoy a complimentary rhodium plating on eligible items once per calendar year.Â
Please be aware that our aftercare programs, while comprehensive, do not cover damages resulting from improper care. This includes, but is not limited to, damage caused by external force to the jewelry and discoloration due to exposure to chemicals. We want to ensure you understand the limitations of our program to avoid any misunderstandings.
Please note that aftercare programs are applied to the highest-priced item in your order, not the entire order, unless otherwise specified.
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