frequently asked questions

You can begin designing your custom engagement ring directly on our website by selecting a setting from our collection here, and then choosing from thousands of natural diamonds, lab-grown diamonds, and moissanites in our inventory.

If you don’t see exactly what you're looking for online or need additional guidance, we offer personalized, one-on-one virtual appointments for customers worldwide. Schedule your appointment here. After your appointment, we'll collaborate via email to finalize the stone and setting design.

Custom design services at Lauren Mackenzie are complimentary, with no upfront fees required. Digital renderings, diamond and gemstone images/video  are available to help bring your vision to life. Wax molds are also available for a fee.

Yes, you can purchase any setting without a center stone directly from the setting’s product page. Please note that settings are specifically crafted to fit the exact dimensions of the center stone you plan to use, so you'll need to provide those dimensions at the time of your order.

Settings purchased without a center stone will not qualify for the manufacturer's warranty or complimentary six-month aftercare program once they've been set by another jeweler. However, if you provide your own stone and have us set it for you (for an additional stone-setting fee), your engagement ring will then be eligible for both our manufacturer's warranty and the complimentary aftercare program.

Yes. You can purchase loose diamonds and moissanites directly on our website by browsing our dedicated loose diamonds and loose moissanite pages. If you're looking for something specific that's not listed online, contact us at info@lauren-mackenzie.com, and our team will happily source options for you.

Yes, a temporary hold can be placed on a diamond and removed from our website for three business days. The hold fee is $115, which is non-refundable. However, if you move forward with purchasing the diamond, this fee will be applied toward your total. If you are interested in putting a diamond on hold, please contact us at info@lauren-mackenzie.com. 

We can bring just about any jewelry vision to life, whether customizing one of our existing styles or designing an entirely unique piece from scratch. We offer this service via email, phone, or virtual consultation. Please reach out to us at info@lauren-mackenzie.com if interested in a custom piece.

Given that many of our products are uniquely hand-crafted and made to order, the time from order placement to delivery will vary depending on the specific item purchased. Most orders are completed within 20-25 business days. Once shipped, you can expect your order to arrive within 2 business days.

Yes, all of our natural and lab-grown diamond center stones come with certifications. Please note, GIA no longer provides physical certificates for lab-grown diamonds, but these will be provided electronically.  If you are interested in certified diamonds for earrings, bracelets, or other fine jewelry items, we can provide certification upon request for an additional fee. Please contact us at info@lauren-mackenzie.com. 

Yes, Lauren Mackenzie strictly adheres to the Kimberley Process, ensuring all diamonds are conflict-free and ethically sourced.

Lauren Mackenzie provides one complimentary ring resize within the first six months of purchase. Certain styles, including but not limited to eternity rings and alternative metals) are not eligible for resizing and will be specified on the product page or disclosed to you by our team during an appointment or consultation. Eligible styles can be resized up or down by two full ring sizes. Outside of the six-month free resizing period, rings can be resized for a fee as long as they meet the resizing terms and conditions. For more information, please contact us at info@lauren-mackenzie.com.

All orders over $500 qualify for complimentary 2-day shipping. Orders under $500 ship via 2-day delivery for $15. Overnight shipping is available on all orders for a fee of $150. Purchasing overnight shipping does not affect your order’s production timeline. You'll receive an email with tracking details when your order ships. Orders over $500 require an adult signature upon delivery.

Yes, all shipments are fully insured by Lauren Mackenzie for your peace of mind and security.

Your order will be discreetly packaged in an unmarked box, and our retail team will carefully gift-wrap the contents.

Our shipping courier requires delivery to a physical residential or business address; we cannot ship to PO Box addresses.

Should you need to make special arrangements, such as altering the delivery address or scheduling a delivery for a particular date, please get in touch with us at info@lauren-mackenzie.com. 

At Lauren Mackenzie, we take pride in the quality and craftsmanship of our jewelry. All our pieces come with a complimentary lifetime warranty against manufacturing defects. Please review the full terms and conditions of our lifetime warranty here.

Lauren Mackenzie does not provide insurance for your item(s). Insurance appraisals can be purchased for $25 and are required for insurance on your item(s). You can use your insurance appraisal to obtain coverage for your item(s) from a third-party insurance company. Insurance appraisals can be purchased here.

Lauren Mackenzie offers a complimentary aftercare program with qualifying purchases of engagement rings, wedding rings, and fine jewelry totaling $500 or more. Adding one of Lauren Mackenzie's extended aftercare plans to your purchase will provide you with comprehensive coverage, ensuring you're protected beyond our standard manufacturer's warranty and complimentary 6-month program. Please review the full terms and conditions of our aftercare programs here.

Yes, Lauren Mackenzie offers flexible financing through Shop Pay Installments (powered by Affirm). Select Shop Pay Installments at checkout to split your purchase into smaller bi-weekly or monthly payments. Approval is quick, with transparent terms and no penalties for early payment. Eligibility requirements and payment plan options will be shown clearly at checkout. You can learn more about Shop Pay Installments here. 

At Lauren Mackenzie, we are dedicated to ensuring your complete satisfaction with every purchase. If you are unsatisfied with your item, you may return it within 30 days from the date of shipment for a full refund. Restrictions may apply. Please review the full terms and conditions of  our return policy here.

You can reach us at info@lauren-mackenzie.com.